THREE tourism businesses are likely to lure more visitors to a hidden corner of Cumbria after setting new standards in offering quality accommodation for guests.
A hotel, a farm and a B&B all within a short distance of each other in the Millom area of Cumbria have been awarded prestigious four star ratings from VisitBritain; the national tourism office.
Wayside Hotel at Whitbeck near Bootle; Bank House Farm at Hallthwaites near The Green; and Newstead House at Silecroft near Millom, have all been independently inspected by VisitBritain and found to achieve an “excellent standard throughout.”
Stars are awarded to indicate cleanliness, ambience, hospitality, service and food. The more stars, the higher the level of quality. As an added bonus, inspectors also gave special gold and silver awards to the businesses for exceptional service and hospitality.
All three businesses are members of Cumbria Tourism which has been doing special work with accommodation businesses in the area as part of its long-term campaign to help the county’s tourism industry drive-up the quality of accommodation offered to visitors.
Richard Greenwood, Director of Development for Cumbria Tourism, said: “To have three businesses within a very short distance of each other all achieving this four star standard outside of the Lake District National Park is very significant. The evidence clearly shows that investing in quality and good service is worthwhile for businesses like these. Guests are happier and more likely to make a repeat visit and businesses with three or more stars also tend to be more profitable and successful than those which aren’t independently graded or don’t invest in their offer.”
Alyson Rhind runs the idyllic Newstead House B&B situated between the lower slopes of Black Combe and the beaches of Silecroft. The business won four stars and a special gold award after scoring 100 per cent from the inspector for its hospitality. Mrs Rhind was also complimented on her use of local produce which helps sustain other local businesses and gives guests a real flavour of the area.
Mrs Rhind said: “When visitors come to stay in Cumbria their expectations are very high and it has never been more important to make a long lasting good impression. Businesses really have to get it right at every level.”

